Of the people who this year switched to another ISP and some difficulties encountered, was almost one fifth longer than a day without Internet. That is clear from examination of the Consumer Association.
The organization has done a survey among 731 consumers who in 2008 switched from his own movement. They took third transition problematic, for example, because of problems with the billing or the Internet. Nearly twenty percent of all respondents Saturday longer than 24 hours without internet. From this group, more than half was three days or longer and not Internet calls.
In 82 percent of the cases the transition to the new seamless Internet connection, however, whether the connection was interrupted for up to 24 hours.
ADSL for cable
Of the people who switched from an ADSL provider to another ADSL provider, had twenty percent longer than 24 hours no Internet. When the walkers on the ADSL to cable (or vice versa), this percentage of sixteen percent. The difference here is not so great. Remarkably, the Consumentenbond, because there is often assumed that the biggest problems occur when switching between ADSL providers.
No snapshot
The results from the investigation concerns about walkers for the full year 2008, confirms a spokesperson of the organization upon request. It is therefore possible that the Internet now manage about switching customers, but that poor results earlier this year, the rates downward pressures. The results can be difficult in other words serve as an indication of how the situation now stands for.
The Consumer Association presents the research, however, as such. "Internet providers have a long way to go. At this moment it is still at 82% of the cases," it reads. And Felix Cohen, director of the Consumers' Association, concludes: "There is still much work to do over the next half month. We keep an eye out the agreements are fulfilled."
Five percent
The Dutch Internet service with State Secretary Heemskerk of Economic Affairs agreed that from 2009 no more than five percent of the walkers longer than 24 hours no Internet. Otherwise, the following possible legislation to compel the companies to better performance.
The organization has done a survey among 731 consumers who in 2008 switched from his own movement. They took third transition problematic, for example, because of problems with the billing or the Internet. Nearly twenty percent of all respondents Saturday longer than 24 hours without internet. From this group, more than half was three days or longer and not Internet calls.
In 82 percent of the cases the transition to the new seamless Internet connection, however, whether the connection was interrupted for up to 24 hours.
ADSL for cable
Of the people who switched from an ADSL provider to another ADSL provider, had twenty percent longer than 24 hours no Internet. When the walkers on the ADSL to cable (or vice versa), this percentage of sixteen percent. The difference here is not so great. Remarkably, the Consumentenbond, because there is often assumed that the biggest problems occur when switching between ADSL providers.
No snapshot
The results from the investigation concerns about walkers for the full year 2008, confirms a spokesperson of the organization upon request. It is therefore possible that the Internet now manage about switching customers, but that poor results earlier this year, the rates downward pressures. The results can be difficult in other words serve as an indication of how the situation now stands for.
The Consumer Association presents the research, however, as such. "Internet providers have a long way to go. At this moment it is still at 82% of the cases," it reads. And Felix Cohen, director of the Consumers' Association, concludes: "There is still much work to do over the next half month. We keep an eye out the agreements are fulfilled."
Five percent
The Dutch Internet service with State Secretary Heemskerk of Economic Affairs agreed that from 2009 no more than five percent of the walkers longer than 24 hours no Internet. Otherwise, the following possible legislation to compel the companies to better performance.
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